VBoekbestellingen t/m 26-12-2018 gratis thuisbezorgd

VGratis afhalen in de boekhandel

 VBinnen 14 dagen gratis retour bij ruim 100 boekhandels

Implementing metrics for IT service management
ISBN
9789087531140
Uitgever
Van Haren Publishing
Druk vanaf
1e
Verschenen
19-09-2008
Taal
Engels
Bladzijden
190 pp.
Bindwijze
Paperback
Genre
Informatica & Exacte vakken
  • Share
  • Share
  • Share
  • Share

Implementing metrics for IT service management

a measurement framework that helps align TI with the business objectives and create value through continual improvements

Reeks: ITSM Library

This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book "Metrics for IT Service Management" also published by Van Haren Publishing. The objectives of the measurement program are to help the user determine ways to: * align IT with business objectives * maintain compliance requirements for business operations * drive operational efficiencies, effectiveness and quality. By reading this book, the reader will learn: * ITSM metrics overview * basic measurement framework concepts, analysis and reporting techniques * implementing ITSM metrics design approach for operational, tactical and strategic services * measurement lifecycle of monitoring, analysis, tuning and process improvement. * costs, benefits and common problems implementing and optimizing the measurement system. By using the CD template included with this book, the reader will learn how to: * conceptualize and apply many of the ideas presented in this book through visualization and practice. * plan the application of a measurement framework for IT Service Management processes * personalize and test scorecards and dashboards using predefined metrics and templates * implement a basic measurement framework pilot * complete a measurement lifecycle of monitoring, analysis, tuning and process improvement * report and verify performance improvements and value realized over time. * justify the adoption, continuance, customization, expansion, investment and optimization of the measurement framework (fit-for-purpose).
€52,95
Exemplaren:
Nieuw

Prijs:
€ 52,95
Verkrijgbaar in
Centraal landelijk magazijn
Voorraad:
Levertijd:
Op werkdagen voor 23:00 besteld, volgende dag thuisbezorgd
* Voorraad uit het 'Centraal landelijk magazijn' is leverbaar vanuit een centraal logistiek centrum in Nederland, hiervandaan wordt het artikel naar de klant of de boekhandel gestuurd. De getoonde voorraad in de boekhandel wordt meerdere malen per dag bijgewerkt. Het kan echter voorkomen dat een artikel in de tussentijd uitverkocht is. Wilt u zeker weten dat een boek op voorraad is, verzoeken wij u contact op te nemen met de boekhandel.

Loading...

.
Waarom Libris
Boekbestellingen worden t/m 26 december 2018 GRATIS thuisbezorgd.
Kies uit meer dan een miljoen artikelen, waaronder ruim 25.000 Nederlandse ebooks.
Thuis bestellen en bezorgen of afhalen en betalen in de boekhandel.
Ruim 85.000 boeken op werkdagen voor 23.00 besteld, de volgende dag bezorgd
Volg uw bestelling via Track & Trace van PostNL
Bijna 100 aangesloten kwaliteitsboekhandels.
pro-mbookslibr2 : libris